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Shipping policy

This Shipping Policy outlines how we deliver eSIMs to our customers worldwide.

Order Processing

  • Once your payment is confirmed, your order will be processed within minutes. In rare cases, processing may take up to 24 hours due to payment verification or technical issues.

Delivery Method

  • All eSIMs are delivered via email to the address provided at checkout.

  • You will receive an email containing your purchase details, activation codes (if applicable), and instructions on how to use your eSIM.

  • Please check your inbox, spam, and junk folders for the delivery email. If you do not receive the email within 12 hours, contact our support team.

Global Availability

  • Our eSIMs are available for purchase and use worldwide, except in regions where local laws or restrictions may apply.

  • Customers are responsible for ensuring the compatibility of eSIMs with their devices and local networks before purchasing.

Email Address Accuracy

  • Ensure that your email address is correct and accessible when placing an order.

  • We are not responsible for non-delivery due to incorrect or invalid email addresses.

Failed Deliveries

  • If you have not received your eSIM within 12 hours, please contact our support team with your order number and email address.

  • We will investigate and re-send your order confirmation email as necessary.

Refunds and Cancellations

  • Due to the nature of eSIMs, refunds and cancellations are only available under specific conditions, such as non-delivery or technical issues that prevent product use.

  • Please refer to our Refund Policy for further details.

Support

  • Our support team is available to assist you 365 days a year from 9:30 am to 9 pm (local time).

  • Contact us via WhatsApp or email for any inquiries or assistance.